Contact the insurer promptly
Ask whether the policy may address cleanup, contents, deodorization, structural restoration, temporary housing, or related expenses. Only the insurer can interpret coverage.
Keep a private claim record
- Claim number and adjuster contact
- Dates and times of calls
- Official release information when applicable
- Provider estimates, invoices, and receipts
- Written scope and change orders
- Disposal or completion documentation
Ask before discarding property
When safe and legally permitted, ask the insurer and provider what documentation is needed before affected contents or materials are removed.
Avoid coverage promises
NOLA Crime Scene Cleanup and independent cleanup providers do not determine insurance coverage. Provider participation with insurers and direct billing practices vary.
General educational information only. Confirm claim requirements directly with the insurer.